Website Information
© Copyright: 2010
Bain & Associates
1st Floor, 32 Prindiville Drive, Wangara, WA 6065
Tel: (08) 9409 1920 Fax: (08) 9309 2127
Last modified:
25 March, 2010
Site Builder:
Bain & Associates
Website Disclaimer
Information
contained within the pages of our website are intended to provide
indicative details of current developments and are not intended
to be a statement of current law and practice, Bain & Associates accepts no liability for any errors of fact contained
herein and in particular accepts no liability for any loss caused
by any person acting or otherwise upon such material. Please take
full advice from us if you are in any doubts whatsoever regarding
your accounting or taxation matters.
Personal Information and how we use it
How do we use your personal information?
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Our
main use of your personal information is to administer your
accounts or to provide the specific service you require. Occasionally,
we may contact you by letter, telephone, e-mail or otherwise
to inform you about other products and services which may
interest you. We try to limit our customer contact programme
to acceptable levels, but if you wish to exercise your right
to opt out, simply let us know by any means convenient for
you.
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Unless
you have given us your consent, we will not provide information
about you to companies outside Bain & Associates
to use for their marketing purposes. We disclose information
about our customers only with their consent, or if we are
required to do so by law. We will let you know if a product
or service that we offer requires the involvement of a third
party organisation.We do not arrange to involve a third party
unless the security and confidentiality of Bain & Associates customer information is assured.
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Remember,
that opting out of receiving marketing literature could stop
us contacting you about any of our products or services which
may benefit you. For example, you may not hear about a new
software product which offers you a better system or saves
you money.
From time to time we may employ sub-contractors to process your
information on our behalf. The same duty of confidentiality and
security will apply to our sub-contractors and all processing will
only be carried out under our instruction and will be supported
by contract.
Right to access?
You have the right of access to information we
hold about you on our records. If anything is inaccurate or incorrect,
please let us know and we will correct it. Please see "Your
Rights" for more information, a fee may be required.
How do I protect my personal information?
If you do not want to receive unsolicited mail
from other companies, you can prevent this by registering with
the Mailing Preference Service. There are also the Telephone, Fax
and E-mail Preference Services which enable you to object to receiving
unsolicited marketing phone calls, faxes or e-mails.To register,
simply telephone the appropriate number.
Data Protection legislation
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The Data Protection legislation imposes obligations on users
of personal information and lays down principles for its use.
One principle states that information has to be processed
fairly and Iawfully.This means that you are entitled to know
how we intend to use any information you provide.You can then
decide whether you want to give it to us.
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Bain & Associates takes the privacy and security
of its customers' data seriously.We have published this data
protection guide to ensure that our customers and prospective
customers are fully informed about the effect of the legislation
on the relationship between us.
For what purposes do we use your information?
We use your information for a number of purposes
which are outlined below.
Provision of services:
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to administer and maintain your record(s) (e.g. accounts,
tax returns and other services);
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to ensure that the service we offer you continues to be the
most appropriate service for your needs;
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to respond to any query that you may raise with us about your
relationship with us;
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to update our systems for enhanced service provision to you.
Other purposes:
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disclose information to third party agencies for credit checking
and underwriting purposes (such information may be shared
with other organisations for the same purpose) and also to
carry out our own money laundering checks;
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disclose information about you to other organisations for
the purposes of fraud prevention and detection;
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to keep you informed (by post, telephone or e-mail) about
other products and services offered by Bain & Associates;
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customer data may be used for market research purposes, developing
goods and services, statistical and business analysis, account
administration and creating and maintaining a customer profile;
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telephone conversations may be recorded and/or monitored to
offer you additional security, resolve complaints and improve
our service standards. Conversations may also be monitored
for staff training purposes;
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disclose information about you to regulatory authorities in
response to formal requests;
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disclose information about you in response to legislative/court
orders;
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disclose information about you to law enforcement agencies
to assist in the investigation of crime.
Crime prevention and detection
We have systems which protect our customers and
ourselves against fraud and other crime. Customer information
can be used to prevent crime and trace those responsible. If you
give us false or misleading information and we suspect fraud,
we will record this. We and other organisations may use these
records to help us to:
25 March, 2010rdana, Arial, Helvetica, sans-serif">make
decisions about the services we offer you;
trace
debtors, recover debt, prevent fraud and to manage the services
we provide;
check
your identity to prevent money laundering, unless you furnish
us with other satisfactory proof of identity
E-Mail
If you e-mail us or give us your e-mail address,
we may keep a record of it. We may use it to contact you about
our products and services. We will not give give your e-mail address
to any unauthorised third parties. When e-mailing us remember
that it will be 'insecure' and could be intercepted. Please keep
the amount of confidential information you include to a minimum.
We will do likewise when we reply
Telephone calls
We may record telephone conversations to offer
you additional security, resolve complaints and improve our service
standards. Conversations may also be monitored for staff training
purposes.
Caring for your data
Each employee is personally responsible for maintaining
customer confidentiality. We provide training and education to
all our staff and contract workers to remind them about their
obligations. Our policies and procedures are regularly audited
and reviewed. We undertake that we will have in place a level
of security appropriate to the nature of the data and the harm
that might result from a breach of security.
We further undertake that we will:
- not
hold information about you that is excessive in relation to
the purpose or purposes for which they are processed;
- keep
any information about you accurate and where necessary up-to-date.
To help us to do this, please keep us informed if any of your
details change;
- not
keep data processed for any purpose or purposes longer than
is necessary. We may retain records relating to our customers
for a time after discontinuing our service to you to enable
us to resolve any subsequent queries and comply with legislative
requirements.
- process
your information in accordance with your rights under the
Data Protection Act.
Introducers
Where your business has been introduced to us from
a third party, we will pass back information about you and your
agreement that may be necessary for the purpose of administration,
payment or settlement. The person who introduces you to us may
use this information for marketing purposes, but only with your
consent.
Sensitive information
Occasionally, we may ask you to provide some sensitive
information. If we do need to request this, we will explain exactly
why this information is required. Naturally, we will treat this
in the strictest confidence.
Website Statistics & Cookies
We use a third party cookie to monitor traffic
visiting our website for marketing and statistical purposes. If
you would like to view details of the kind of data we collect
please visit our web tracking partner at http://www.statcounter.com
We also store Members login details in a cookie for access purposes
only.
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